De-Escalating Volatile Situations in the Field

James Willis, In-Dev Specialists, Inc.

De-Escalating Volatile Situations in the Field

Some handle verbal confrontations with ease, but for most, it’s difficult and unpleasant. Utility workers are no exception, and de-escalation is seldom the go-to response. Utility work tends to attract Type-A personalities, so backing down is rarely the first instinct. The good news is de-escalation is a learned skill, not a natural talent. Personnel who deal with the public need proactive skills that allow them to understand when and how to engage, when to disengage, and when to escape the situation.

Date: Tuesday, March 1

Start Time:  11:00 am

End Time:  11:45 am

Track(s): Electric, Excavator, GIS, Locate, One Call, Oil & Gas, Regulatory & Emergency Services, Water & Sewer, Telecom, Public Works


Jim Willis is an electrical engineer, development specialist, and security expert with over 40 years of technical and professional experience. He is a Certified Master Antiterrorism Specialist and Homeland Security Expert. Jim has extensive experience in power system and infrastructure development and protection, physical security, and conflict zone operations. He has worked in 37 countries, including seven years as Afghan Theater Operations Manager.

Jim used his experience and expertise to develop the ASSIST training series.  This proprietary program offers practical, non-intrusive security training tailored to fit into the client’s organizational framework.

Master of Science (MSc) in International Development (Security emphasis)
Bachelor’s in electrical engineering (BS) (Electric power focus)

Certified Master Antiterrorism Specialist – by the Antiterrorism Accreditation Board
Level-V Homeland Security Expert – by the American Board of Certification in Homeland Security
Certified METT Expert – by the Ekman Institute

Jim’s security and anti-terrorism expertise includes training from the

Dept of Defense (DOD)
Defense Security Service (DSS)
Dept of Homeland Security (DHS)
UN Dept of Safety & Security (UNDSS)

Additionally, as a security and infrastructure expert, Jim monitors emerging threats, studies new response techniques, and learns new practices to stay at the forefront of the sector.   

Society for International Development (SID-Washington)
The Institute of Electrical and Electronics Engineers (IEEE)
International Executive Security Association (IESA)
International NGO Safety and Security Association (INSSA)
International Association for Counterterrorism and Security Professionals (IACSP)

Jim is a registered associate/affiliate member of:
Overseas Security Advisory Council (OSAC)
The Maritime Security Centre – Horn of Africa (MSCHOA)

Read articles by Jim Willis in dp-PRO magazine by clicking here.