Online Locate Requests vs Phone Submissions: Why Go Virtual and Is It Safer?

Josef Rosenberg, Alberta One-Call Corporation

Online Locate Requests vs Phone Submissions: Why Go Virtual and Is It Safer?

In recent years, there has been an increased push from One-Call groups toward a self-served, web-based locate submission system. While the merits of an increase in online requests are readily apparent from an economic standpoint, exactly how much economic impact can it have on a One-Call provider and their Membership, and is there any effect on the safety of the resulting excavations?

Date: TBD

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Track(s): One Call

Featuring

Josef Rosenberg is Alberta One-Call’s Contact Centre Manager, and has been working at AOC for over a decade. He has been deeply involved in many shifts in both the petroleum industry and the customer service sector and has created many custom-tailored solutions for the challenges faced in damage prevention. Josef formerly chaired the ABCGA’s Data Reporting and Evaluation Committee, and currently sits on the DREC with Canadian Common Ground Alliance.