Online Locate Requests vs Phone Submissions: Why Go Virtual and Is It Safer?

Josef Rosenberg, Utility Safety Partners

Online Locate Requests vs Phone Submissions: Why Go Virtual and Is It Safer?

In recent years, there has been an increased push from One-Call groups toward a self-served, web-based locate submission system. While the merits of an increase in online requests are readily apparent from an economic standpoint, exactly how much economic impact can it have on a One-Call provider and their Membership, and is there any effect on the safety of the resulting excavations?

Date: Wednesday, March 2

Start Time:  12:00 pm

End Time:  12:45 pm

Track(s): Notification Center

Featuring

Josef Rosenberg is Utility Safety Partners Contact Centre Manager, and has been working there for over a decade. He has been deeply involved in many shifts in both the petroleum industry and the customer service sector and has created many custom-tailored solutions for the challenges faced in damage prevention. Josef formerly chaired the ABCGA’s Data Reporting and Evaluation Committee, and currently sits on the DREC with Canadian Common Ground Alliance.

Read articles by Josef in dp-PRO magazine by clicking here.